Privacy Policy

      At Bebran Digital ("Bebran, we, us, or our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, hold, use, disclose, and safeguard your personal information when you visit our website au.bebran.com, engage our digital marketing and web development services, or interact with us.

      We handle personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), as amended by the Privacy and Other Legislation Amendment Act 2024, and the Spam Act 2003 (Cth).

      Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

      1. Information We Collect

      We collect information that identifies, or could reasonably identify, an individual ("Personal Information").

      Information You Provide Voluntarily: When you fill out a contact form, book a strategy call, sign up for a resource, or communicate with us via email, telephone, or WhatsApp, we may collect: contact identifiers (full name, business email address, phone number); company information (company name, website URL, industry, estimated marketing budget); and communication records (notes from strategy sessions, chat logs, project briefs).
      Information Collected Automatically: When you visit our website, our servers and analytics tools automatically collect technical data, including log and usage data (IP address, browser type and version, operating system, referring URLs, pages visited, time spent on pages, diagnostic data); device information; and data from cookies, pixels, and similar technologies, as explained in our Cookie Policy.

      We do not intentionally collect sensitive information (such as health, racial, religious, or political information, as defined in the Privacy Act) and ask that you do not send it to us. Where practicable, you may deal with us anonymously or using a pseudonym, for example when making a general enquiry; however, we will need your contact details to provide a proposal or services.

      2. Use of Your Personal Information

      We collect, hold, use, and disclose Personal Information only for purposes reasonably necessary for our business, including:

      To provide and maintain our Service: Including monitoring the usage of our website and client infrastructure.
      To manage your enquiries and interactions: To manage contact form submissions, proposals, and communications.
      For the performance of a contract: The development, compliance, and delivery of service agreements, proposals, or contracts for marketing and web development services you have purchased or enquired about.
      To contact you: By email, telephone, SMS, WhatsApp, or other electronic communication regarding updates, technical updates, or security notifications related to contracted services.
      To provide marketing insights: To send you news, offers, and information about services similar to those you have enquired about. We send commercial electronic messages only with your consent, identify ourselves in every message, and include a functional unsubscribe option, which we action within 5 business days, as required by the Spam Act 2003.
      To manage your requests: To attend to and manage your enquiries, support requests, and privacy requests.
      For business transfers: To evaluate or conduct a merger, restructuring, or sale of some or all of our assets.
      For analytics purposes: To identify usage trends, determine the effectiveness of our campaigns, and improve our services, marketing, and user experience.

      Automated decisions: We do not use computer programs to make decisions about you that could significantly affect your rights or interests. If this changes, we will update this Privacy Policy to explain the kinds of decisions made and the personal information used, as the Privacy Act requires.

      3. Sharing Your Information & Service Providers

      We do not sell, rent, or trade your personal information. We may disclose your personal information in the following situations:

      Service Providers: We use third-party companies and individuals to help us operate our Service ("Service Providers"), such as hosting, CRM, email, scheduling, and payment providers. They have access to your Personal Information only to perform these tasks on our behalf and are contractually required to protect it and not use it for any other purpose.
      Analytics — Google Analytics: Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. You can opt out at any time through the "Cookie Settings" link on our website or by installing the Google Analytics opt-out browser add-on. For more information, please visit the Google Privacy & Terms page.
      Behavioural Remarketing: With your consent, we use remarketing services to show our ads on third-party websites after you visit our Service. Advertising and remarketing cookies are only set if you accept them in our cookie banner.
      Google Ads: Google provides the Google Ads remarketing service. You can manage or turn off ad personalisation through Google's My Ad Center / Ads Settings page. For more information, please visit the Google Privacy & Terms page.
      Meta (Facebook and Instagram): Meta provides remarketing and conversion-measurement services. You can manage interest-based advertising through your Meta ad preferences, and you can opt out of interest-based advertising from participating companies through the Australian Digital Advertising Alliance (youronlinechoices.com.au). For more information, please see Meta's Privacy Policy.
      For business transfers: We may share or transfer your personal information in connection with any merger, sale of company assets, financing, or acquisition of all or part of our business.
      With Affiliates: We may share your information with our affiliates, including our parent company Bebran Digital Pvt. Ltd. in India, which provides delivery and support for our services. We require affiliates to honour this Privacy Policy.
      With business partners: We may share your information with trusted business partners to offer you relevant products, services, or promotions, only where you have agreed.
      With other users: When you share personal information in public areas, it may be viewed by others.
      With your consent: We may disclose your personal information for any other purpose with your consent.

      4. Retention of Your Personal Information

      We will retain your Personal Information only for as long as it is needed for the purposes set out in this Privacy Policy, or as required by Australian law (including tax record-keeping obligations). When it is no longer needed, we take reasonable steps to destroy or de-identify it. As a guide:

      Enquiries that do not become clients: up to 24 months from last contact.
      Client records, contracts, and invoices: the duration of the engagement plus 7 years.
      Analytics data: no longer than 14 months.

      5. Overseas Disclosure of Your Personal Information

      Your information may be disclosed to and held by our team and Service Providers located outside Australia, including in India and the United States. Before disclosing Personal Information overseas, we take reasonable steps, including contractual protections, to ensure the overseas recipient handles it in a way that is consistent with the Australian Privacy Principles, as required by APP 8.

      6. Disclosure of Your Personal Information

      Business Transactions: If we are involved in a merger, acquisition, or asset sale, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.

      Law Enforcement & Legal Requirements: We may disclose your Personal Information where required or authorised by Australian law or a court or tribunal order, or where we reasonably believe it is necessary to:

      Comply with a legal obligation.
      Protect and defend the rights or property of the Company.
      Prevent or investigate possible wrongdoing or unlawful activity in connection with the Service.
      Lessen or prevent a serious threat to the life, health, or safety of any individual or the public.
      Protect against legal liability.

      7. Security of Your Personal Information

      The security of your Personal Information is important to us. We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, modification, or disclosure, but no method of transmission over the Internet or electronic storage is 100% secure. If a data breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable, in line with the Notifiable Data Breaches scheme.

      8. Cookies, "Do Not Track" and Your Choices

      We do not currently respond to browser "Do Not Track" (DNT) signals. Instead, you control non-essential cookies through our cookie banner and the "Cookie Settings" link on our website. Advertising and remarketing cookies are only used with your consent. See our Cookie Policy for details.

      9. Access, Correction, and Your Rights

      Under the Australian Privacy Principles, you have the following rights:

      The Right to Access: You can request access to the personal information we hold about you (APP 12).
      The Right to Correction: You can ask us to correct information that is inaccurate, out of date, incomplete, irrelevant, or misleading (APP 13).
      The Right to Opt Out of Direct Marketing: You can ask us to stop sending you marketing communications at any time (APP 7).
      The Right to Withdraw Consent: You can withdraw your consent at any time where we rely on it.
      The Right to Anonymity: Where practicable, you can deal with us without identifying yourself (APP 2).

      To exercise any of these rights, please contact us at info@bebran.com. We will respond within 30 days. We may ask you to verify your identity before responding. If we refuse access or correction, we will tell you why in writing, as permitted by the Privacy Act.

      Complaints: If you believe we have breached the Australian Privacy Principles, please contact us first, and we will respond within 30 days. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

      10. Children's Privacy

      Our services are designed for business professionals and commercial enterprises. We do not knowingly collect personal information from anyone under the age of 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

      11. Links to Other Sites

      Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

      12. Changes to This Privacy Policy

      We may update our Privacy Policy from time to time. We will post any updates on this page and revise the "Last Updated" date at the top. Where changes are significant, we will notify you by email or through a notice on our website. Changes are effective when they are posted on this page.

      13. Contact Us

      If you have any questions about this Privacy Policy, please contact our Privacy Officer:

      Company Name: Bebran Digital Pvt. Ltd. (Australian Operations)
      ABN: [to be confirmed]
      Official Australian Address: BeBran Digital Pvt. Ltd. 2nd Floor, Kimbriki, 35 Thone Street, Kimbriki, New South Wales -2429, Australia
      Website: au.bebran.com
      Email: info@bebran.com
      Phone / WhatsApp: +91-8349815741