At Bebran Digital ("Bebran, we, us, or our"), we take pride in delivering high-impact digital marketing, search engine optimisation (SEO), paid advertising, and web development services. Because our work involves immediate allocation of professional expertise, technical auditing, and custom strategy development, we maintain a transparent and balanced cancellation and refund policy.
1. Your Rights Under the Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us, and to a refund for the unused portion or to compensation for its reduced value. If a failure does not amount to a major failure, you are entitled to have the problem fixed within a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract. Nothing in this policy limits these rights.
2. General Nature of Digital Services
Subject to your rights under the Australian Consumer Law, upfront deposits, completed project milestones, and monthly retainer fees are not refundable simply because you change your mind, given the custom, intellectual, and resource-intensive nature of digital marketing and SEO services.
3. Project Cancellation & 24-Hour Review Window
4. Monthly Retainer & Ongoing Services
5. Raising a Refund Request
A refund or service credit will be considered where:
6. Service Credits as an Alternative Remedy
Where appropriate, and where you agree, Bebran Digital may offer service extensions, additional deliverables, or performance credits instead of a monetary refund. This does not affect any remedy you are entitled to under the Australian Consumer Law.
7. Contact Us
If you have any questions regarding your billing cycle, project scope, or this cancellation policy, our team is always ready to assist:
